Datenschutzerklärung

Last updated: May 6, 2026

FlexPatio DE is operated by RusticAura GmbH, a company registered in Germany. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our website and services.

FlexPatio DE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FlexPatio DE is powered by Shopify, which enables us to provide the Services to you.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

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## Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

- Contact details (name, address, billing/shipping address, phone number, email)
- Financial information (payment details, card information, transaction data)
- Account information (username, password, settings)
- Transaction information (orders, returns, cart, wishlist)
- Communications (customer support messages)
- Device information (IP address, browser, device type)
- Usage information (site interaction behavior)

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## How We Collect Information

We collect personal information:

- Directly from you when you use our services or contact us
- Automatically through cookies and similar technologies
- From service providers (e.g. Shopify, payment processors)
- From partners or third-party integrations

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## How We Use Your Personal Information

We use your personal information to:

- Provide and improve services
- Process orders, payments, shipping, returns
- Manage your account
- Customer support communication
- Marketing and advertising (where permitted)
- Fraud prevention and security
- Legal compliance

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## How We Share Personal Information

We may share your personal information with:

- Shopify and service providers (payment, shipping, IT, analytics)
- Marketing and advertising partners
- Business affiliates
- Legal authorities when required

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## Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the platform services.

For more information, you may review Shopify’s privacy policy:
https://privacy.shopify.com/en

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## Data Controller

For the purpose of applicable data protection laws, the data controller is:

RusticAura GmbH  
Mainzer Landstraße 69  
60329 Frankfurt am Main  
Germany  

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## Data Retention

We retain your personal information only as long as necessary to:

- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements

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## Your Rights (EU/UK Users)

You may have the right to:

- Access your data
- Request correction
- Request deletion
- Restrict processing
- Data portability
- Withdraw consent

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## Security

We implement reasonable technical and organizational measures to protect your data, but no system is 100% secure.

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## International Transfers

Your data may be processed outside your country, including outside the EU/EEA, using appropriate safeguards such as Standard Contractual Clauses.

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## Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

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## Contact

If you have questions, contact us at:

Email: support@flexpatio.de  
Address: Mainzer Landstraße 69, 60329 Frankfurt am Main, Germany